How to reach FedRepay
Call or text 602-377-6626, or email FedRepay@gmail.com. The website and assessment are available 24/7.
Response standard
A direct question received by 3:00 p.m. Arizona time receives a same-business-day response. Later inquiries receive a response by the next business day.
What should you include?
- Your first name
- Your state or jurisdiction
- A short description of the decision or problem
- Any known deadline
- Whether you want free information or want to discuss a defined paid service
What should you never send?
- FSA ID username or password
- Social Security number
- Full account number
- Bank or card information
- Tax return, pay stub, or sensitive document before a secure process and written scope exist
Independence statement
FedRepay is a private company, not the U.S. Department of Education or a federal loan servicer. Federal applications and servicer assistance remain available free.