What information is collected?
The free assessment uses broad, low-sensitivity answers to produce an on-screen service-fit recommendation. No FSA password, Social Security number, full account number, bank information, tax return, pay stub, or document upload is requested.
Assessment answers remain in the active browser. They enter temporary session storage only when the visitor expressly chooses Save and Exit.
What happens when you contact FedRepay?
Information sent by phone, text, or email is used to respond to the inquiry and provide the requested service. Do not send account credentials or unnecessary sensitive documents through an open communication channel.
What choices do you have?
- Use public guides without creating an account.
- Complete the on-screen assessment without providing an email address.
- Clear a temporarily saved assessment by choosing Start Over or closing the browser session.
- Request information about records associated with a direct inquiry by contacting FedRepay.
Policy updates
FedRepay updates this policy before activating a new analytics, advertising, email-delivery, scheduling, payment, file-upload, or client-portal system. Material changes are dated and explained.
FedRepay is a private company, not the U.S. Department of Education or a federal loan servicer. Federal applications and servicer assistance remain available free.