01 / START WITH YOUR SITUATION
Where Should You Start?
Start with the situation closest to yours, then use the linked guide, checklist, and official source to verify your next step.
01My payment no longer fits my budget
Compare the federal repayment plans that may apply to your loan type, income, family size, and borrowing date. A lower payment can create breathing room, but it may also extend repayment and increase total interest.
02I was in SAVE or need to choose a different plan
Review the current transition guidance before acting. The Repayment Assistance Plan (RAP), Income-Based Repayment (IBR), and other plan rules differ by loan type and disbursement history. Do not assume that the lowest estimated payment is automatically the strongest long-term choice.
03I am pursuing Public Service Loan Forgiveness
Public Service Loan Forgiveness (PSLF) is based on qualifying employment, eligible loans, qualifying repayment activity, and an accurate record. Begin with your loan types, employer status, and payment count instead of relying on a projected forgiveness date alone.
04I borrowed Parent PLUS loans
Parent PLUS decisions deserve their own analysis. Eligibility can depend on the original loan, consolidation history, consolidation date, available repayment plan, and whether forgiveness is part of the goal.
05My annual income update is due
Annual recertification can affect the payment amount and continued participation in an income-driven repayment plan. Confirm the deadline, income documentation, family information, tax-data consent, and plan options before submitting.
06My servicer records look wrong or incomplete
Create a written record before trying to solve the issue. Save statements, notices, screenshots, payment histories, case numbers, dates, and the name or ID of each representative. Escalate through the appropriate official channel if ordinary servicing does not resolve the problem.
07My loans are in default
Default is a distinct situation, and ordinary repayment-plan enrollment may not be the first step. Confirm the loan holder, default status, available federal resolution paths, and consequences before choosing a course of action.
→Decision note: If none of these paths clearly matches your situation, complete the Free Online Fit Assessment. It may direct you to a FedRepay service, StudentAid.gov, your servicer, a nonprofit, an attorney, or another appropriate resource.